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Health Unit Coordinator - HUC, LPN

at Volunteers of America

Posted: 6/24/2020
Job Reference #: 3370/5943

Job Description

Health Unit Coordinator, HUC


The Preserve, Fort Myers, FL

Full Time



Residents, family members, other staff members.


The primary purpose of the Health Unit Coordinator is to facilitate the maintenance of the resident's medical record, transcribes orders, set up appointments and transportation for residents, and role models the customer service expectation on the station. Prioritizes, organizes and coordinates administrative activities to facilitate smooth, efficient unit operations. Performs clerical and non-nursing administrative tasks for the resident unit. Serves as the receptionist/communicator for the resident unit.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Graduate of a HUC education program if applicable or LPN or completion of a medical transcription course preferred.
  • Prior experience as a Health Unit Coordinator in health care preferred.
  • Effective communicator with staff, families and outside agencies.
  • Must possess the ability to make independent decisions when circumstances warrant such action.
  • Ability to prioritize duties.
  • Customer service oriented with knowledge of successful customer service technique.
  • Ability to understand residents' charts, doctor's orders, residents' plan of care, medication orders.
  • Ability to organize and maintain nursing unit order.
  • Attention to detail, follow through.
  • Good problem solving skills.
  • Ability to function under stress.
  • Ability to adapt easily to change in routine.
  • Ability to relate well with various personalities.
  • Ability to utilize computers and other electronic devices for tasks such as timekeeping, in-servicing and documentation.
  • Must be a team player.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Administrative Functions

  • Record medical and administrative information in accordance with established charting and documentation policies and procedures.
  • Maintain and update roster of residents for assigned unit.
  • Answer telephone calls, page calls, deliver messages to residents, etc.
  • Transcribe doctor's orders as per facility policy. Acknowledges and coordinates the communication of physician's orders.
  • Tracks due dates of physician order renewal.
  • Coordinate physician call log and fax log.
  • Faxes appropriate information to the pharmacy, lab and clinics as directed by the nurses and physician orders.
  • Record appropriate resident identification data on designated medical records, wristbands, ID cards, resident personal property, etc., as required.
  • Reports to the Nurse Supervisor/Nurse Manager discrepancies found in transcribing physician orders, diet orders/changes, charting, etc.
  • Taking doctor's orders over the phone and transcribing onto physician order sheets, medication and treatment sheets.
  • Transcribe transfer orders on new admits/re-admits.
  • Putting calls and/or faxing clarifications on new admits/re-admits.
  • Mailing out monthly physicians' orders or leave in Nurse Practitioner's folder for signature.
  • Review medication sheets for completeness of information, accuracy in the transcription of the physician's order, legibility, etc., as directed.
  • Record vital signs as directed.
  • Forward new orders to appropriate disciplines, i.e., dietary, physical therapy, etc.
  • Coordinates resident appointments for diagnostic and therapeutic services:
    • Clinics;
    • Labs;
    • Transportation;
    • Other medical referral;
    • Podiatrist, Ophthalmologist, Hearing, Dental.
  • Prepares paperwork as appropriate and initiates getting the nurse to complete medical/nursing sections of forms.
  • Prepares physician order sheets, medication administration records and treatment sheets for the nurses to check each month.
  • Admit, transfer and discharge residents. Assist in arranging transportation, completion of necessary paperwork per facility policy.
  • Review all new admissions for completion of necessary medical and administrative records.
  • Patient Death (as required):
  • Have mortician sign back of face sheet on chart;
  • Collect all forms that belong in the chart;
  • Pull chart forms and send to medical records.
  • Keep the medical records in good order, free of loose/torn papers.
  • Update flow sheets as indicated by the Nurse Manager/Director of Nursing.
  • Order medical equipment as requested.
  • Forward completed charts of discharged residents to medical records.
  • Greets, directs, communicates and assists residents, family members, visitors and personnel in a friendly, courteous manner.
  • Receives, places and transfers calls in an efficient a courteous manner.
  • Communicates with appropriate people as necessary for exchange of information, clarification and follow-up.
  • Operate fax machine and copy machine.
  • Uses discretion to protect the confidentiality of information.
  • Perform all clerical tasks for the resident/station.
  • Prioritizes, organizes and coordinates desk activities for the resident/station.

Committee Functions

  • Serve on, participate in and attend various committees and meetings of the facility to enhance interdisciplinary process.
  • Implement recommendations from established committees as instructed.

Personnel Functions

  • Develop and maintain a good working rapport with inter-departmental personnel, as well as other departments within the facility.
  • Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the unit and shift.
  • Attends required in-services and completes assigned on-line modules.

Nursing Care Functions

  • Maintain each resident chart. Record information accurately on the resident's chart.
  • Assemble admission charts and disassemble discharge charts according to procedure.
  • Inform nursing service personnel of new admissions.
  • Maintain charts in sequential order, inserting chart forms and filing as needed. Update face sheet with changes as they occur.
  • Make doctor appointments for residents.
  • Set up transportation for residents and assist as needed with escorting residents and families.
  • Keep doctor visits up-to-date and inform family members as necessary of resident appointments, etc.
  • Encourage physicians to sign progress notes, physician orders, etc. on a timely basis.
  • Fax labs.
  • Keep the filing drawers full with copies of all nursing paperwork. Thin charts on a regular basis per facility policy.
  • Maintain confidentiality of all resident information.
  • Treat all residents with dignity, kindness and respect.

Other Duties

  • Ensure adequate stock of unit supplies.
  • Keeping nursing station and med room clean and organized.
  • Doing supplies for the station two (2) times a week.
  • Other duties as assigned by the Director of Nursing or designee.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
  • Exposure to blood, body tissue of fluids.
  • Exposure to hazardous waste materials, dust and loud or unpleasant noises.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to meet these demands:
  • Ability to endure prolonged walking, sitting, standing, use of pulling, bending, and stooping movements.
  • Ability to adapt to changes in daily work hours and schedule.
  • Must be able to lift a minimum of fifty (50) pounds.

Safe Work Performance Expectations

The safety of employees, residents and visitors is of paramount importance to Volunteers of America. Our work place safety program will be incorporated as the standard of practice for this organization. Compliance with these safe work expectations will be required of all employees as a condition of employment. Our organization focus will hold all employees accountable for safety performance equal with quality and production expectations.

Employees will be expected to:

  • Follow correct policy and procedures for department and facility Fire/Disaster/Missing Person Plan. Know the location of fire alarms and extinguishers.
  • Follow correct policy and procedure for hand washing.
  • Follow guidelines for proper method of lifting.
  • All doorways, hallways and areas are to be kept clear.
  • Know the location and purpose of Safety Data Sheets (SDS).
  • Follow guidelines for department environment and safety measures.
  • Follow guidelines for safe handling, inspection, maintenance and storage of equipment. Report any malfunction of equipment.
  • Follow guidelines for safe handling and storage of chemicals and supplies.
  • Follow correct policy and procedure for reporting of incidents: staff, residents, etc.

Job Functions

Every effort has been made to identify the essential functions of this position. However, this job description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.
EOE M/F/Vets/Disabled

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!